As the way we do business evolves, so do the needs of our customers. In light of these changes, HubSpot is responding with additional capabilities for better customer support. Hubspot Service Hub's newest features rolled out last month to empower you to solve customer issues effectively, even if you have a smaller customer support team.
No more clumsy customer hand-offs, disappearing notes, or disconnected information that lives outside of your HubSpot CRM. You can step up your customer's support experience with these new features inside HubSpot's Service Hub:
Mobile Inbox
Excellent service on the go is now possible! New collaboration tools, efficiency-boosting features, and more are available to help you stay in sync with your teams and delight customers.
Channel Switching
Now you can keep the communication thread going. Switch between inbox, Facebook messenger, and live chat while keeping the chat history for everyone. No more lost chats. Increase transparency for your customers too. Everybody wins!
Post-Chat Feedback
Your team can get better, faster. Experience-based training will help your client's team and improve customer relationships.
Custom Views in Your Shared Inbox
No more digging through your inbox and slowing down productivity. Find what you need, when you need it, and respond to customers faster.
Service Level Agreements (SLAs)
Delivering on your promises is getting simpler. Meet your customer expectations, set expectations, provide transparency, and prioritize your customer.
Quick Win for Leveraging HubSpot On the Go
Head over to the App Store or Google Play Store and download the HubSpot Mobile app to take HubSpot with you where ever you go!